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  mobile mechanic cairns

Serving Cairns for over 5 years

Blogs and Tips

Duty of care

Posted on October 15, 2021 at 2:15 AM

I post these blogs to cut to the chase when it comes to repairs or service on cars, I save people money and don't charge anywhere near dealership costs, the only thing I cannot offer you is a big screen TV coffee and donuts and a nice air conditioned lounge, but if that's what you prefer then remember that you are paying for it.

People come to me for my trade skills, but every now and then I get a customer more qualified than my 36 years experience and 2 trades as Motor Mechanic and Diesel Fitter who try and get me to repair or service how they want me to service. I'm not a robot and there are certain parts and materials and fluids that I just won't use. Remember the labour warranty I give, I match the parts warranty so if you use my services and there's a problem, there's no seperate Labour Warranty and Parts warranty. It's totally covered.

I no longer fit supplied parts if they cannot be matched with my 12 month workmanship warranty, this means ebay cheap, bottom of the line and poor quality parts including cheap chinese parts as I don't want to be replacing the item in a few months time for very good reasons. Ebay doesn't honour there warranties and can get around consumer laws because they are offshore and the only customer service you will get is from an Indian messenger service who tell you what you want to hear but do nothing in reality, there's zero customer service with Ebay, and the nature of mechanical anything is that one part works together with another part to in all keep the whole mechanism working, if you put a cheap part in your car or cheap oil etc sooner or later it will spell disaster for the whole mechanism. This includes automobiles, and anything that's mechanical.

So I had this guy book a service with me, he brought his own filters and recycled oil, instructed me to only change the engine oil and asked if he could watch. I laughed at him as he supplied gulf western oil and fuel and oil filters with chinese writing on them, never heard of that brand and despited directing him to my sign 'Gulf Western Free Workshop' he still didn't get it. I said, mate I can't use these filters and defenately will not use that oil, he argued that he's paying me to do this, but I said no way, i have a duty of care, the oil was the wrong grade, cheap two dollar filters off ebay and he still expected me to stamp his service book. So I handed him a cigarette lighter and said go set it on fire mate it's quicker that way. 

In conclusion, I simply won't take your advice or direction on how to do a repair or service. It will be done the right way using the right parts and fluids or it simply will not be done by me or anyone that works for me. I've been doing this for a very long time, I have a good reputation and I intend keeping it that way by doing the right thing by your car. I don't use bulk oils as every car must have a high quality Penrite or Nulon oil and always serviced to spec's, there's no such thing as a generic oil. Filters are another very important factor, I use westfil, Ryco and Max filters and never had a problem with these high quality filters and I know they are the best for your car and budget. I don't play the upsell game either and not out to service or repair every car on the road, but enough to keep me open and pay the bills. But honestly, if you want your car repaired or serviced your way then it's best if you do it.

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